Pard Card
Privacy Policy

Pard Card App & Website (Pard Card Platform) Privacy Policy

 

1. Introduction

 

This Privacy Policy details how we, Pard Card, collect, use and process personal data provided to us. If you have any quesIons on this Privacy Policy or otherwise relatIng to how we process your personal data you can contact us at info@pardcard.com.

 

This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide any personal data to us.

 

We may update this Privacy Policy from time to time at our discretion and in partIcular to reflect any changes in applicable laws. If we do so, and the changes substantially affect your rights or obligations, we shall notIfy you if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy Policy so that you are aware of any changes to it.

 

We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.

 

2. Whose personal data do we collect?

 

By personal data we mean identifiable informatIon about you, such as your name, email address, gender, age, mobile and home telephone number and your IP address. We also collect ‘proof of address’ identification which may include an image of your photographic ID or other similar proof. Details of how we store that data can be viewed in section 9. Retention of personal data

 

Information you provide to us

 

From time to time you may provide to us personal data. This may be because you wish to:

 

• use any of our websites or apps;
• register an account on our Pard Card platform, and subsequently upload personal data within your account;
• register to receive markeIng information from us;
• provide services to us;
• otherwise contact us including with queries, comments or complaints.

 

You may provide personal data to us directly, or to us through our social media platforms.

 

We shall process all such personal data in accordance with this Privacy Policy. Certain personal data is mandatory to be provided to us in order that we can fulfil your request, for example to register an account on our Pard Card platform, or to qualify to purchase a Pard Card, and we shall make this clear to you at the point of collection of the personal data.

 

All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.

 

At our request, you shall promptly provide evidence of your identity.

 

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

 

Information we automatically collect about you

 

When you use our website and app, we automatically collect and store information about your device and your activitIes. This information could include:

• technical information about your device such as type of device, web browser or operatIng system;
• your preferences and settings such as time zone and language;
• how long you used the website and which services and features you used.

 

Some of this informatIon is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy available on the website you visit.

 

3. Lawful use of your personal data

 

We will only use your personal data where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy Policy are:

 

• consent (where you choose to provide it);
• performance of our contract with you;
• compliance with legal requirements; and
• legitimate interests. When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.

 

If you wish to access and use our Pard Card platform, we shall use your personal data on your account to register and manage your account in accordance with our Terms & Conditions.

 

We may from time to time need to use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.

 

We may also use your personal data for our legitimate interests including to improve our services and in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company; to deal with any customer services you require; for audit purposes and to contact you about changes to this Privacy Policy.

 

In certain circumstances, we may be required by law to disclose your personal information to third parIes such as government bodies, law enforcement agencies, and data protection regulators.

 

4. Who do we share your data with?

 

For our legitimate interests, we may share your personal data with our service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers, payment providers, accountants, auditors and lawyers.

 

We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.

 

5. Where we hold and process your personal data

 

Some or all of your personal data may be stored or transferred outside of the UK or the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the UK or EEA or if any of our service providers are based outside of the UK or EEA.

 

Where your personal data is transferred outside the UK or EEA, it will only be transferred to countries that have been identified as providing adequate protection for personal data or to a third party where we have approved transfer mechanisms in place to protect your personal data – for example, by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).

 

6. Security

 

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. In particular, access is restricted to employees who need to know your personal data, and we use appropriate password protection and appropriate strong encryption electronic measures within our electronic data management systems.

 

However, unfortunately, because of the nature of electronic storage, we cannot promise that your personal data or any other data you provide to us will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.

 

7. Marketing

 

You may consent to receive marketing email messages from us about the services we offer and our Pard Card platform. 

 

You can choose to no longer receive markeIng emails from us by contacting us or clicking unsubscribe from a marketIng email. Please note that it may take us a few days to update our records to reflect your request.

 

If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information. We will sIll contact you as necessary about your account on our Pard Card platform if you have one.

 

8. Your rights

 

You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here

 

• Right of access: You have the right to obtain from us a copy of the personal data that we hold for you
• Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.
• Right to portability: You can request that we transfer your personal data to another service provider.
• Right to restriction of processing: In certain circumstances, you have the right to require that we restrict the processing of your personal information.
• Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it. However, whilst we respect your right to be forgotten, we may sIll retain your personal data in accordance with applicable laws, although if you are a child we will always delete your personal data following a request to do so.
• Right to stop receiving markeIng information: You can ask us to stop sending you information about our services, but please note we shall continue to contact you in relation to your account on our Pard Card platform.

 

We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.

 

If you have any complaints in relation to this Privacy Policy or otherwise in relation to our processing of your personal data, please tell us. We shall review and investigate your complaint and try to get back to you within a reasonable time. You can also contact the InformatIon Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please contact your local regulatory authority.

 

9. Retention of personal data

 

Subject to the provisions of this Privacy Policy, we will retain personal data in accordance with applicable laws, and in any event for the duration of your account with us.

 

In particular, when you apply for a Pard Card you will be required to supply us with ‘proof of address’ that we will use to check that you are eligible to receive a Pard Card as laid out in our Terms and Conditions. We only hold this data for the time it takes for your application to be processed. Once a decision has been made, your ‘proof of address’ data will be permanently deleted after 30 days.  

 

However, we may also be required to retain personal data for a particular period of time to comply with legal, auditory or statutory requirements, including requirements of HMRC in respect of financial documents.

 

10. General

 

If any provision of this Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

 

This Privacy Policy shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.

 

Last updated: August 2024